Peggy Holman is executive director of Journalism That Matters, a nonprofit she cofounded with three journalists to reconceive news and information to support communities and democracy to thrive. As an author and consultant, Holman has helped explore a nascent field of social technologies that enable diverse groups to face complex issues turning presentation into conversation and passivity into participation. In __The Change Handbook__, she and her coauthors profile 61 practices that involve people in creating their desired future. Her award-winning __Engaging Emergence: Turning Upheaval into Opportunity__ provides a roadmap for tackling complex challenges through stories, principles, and practices.

Yve Susskind, PhD, is owner-principal of an independent research and evaluation consulting company,__Praxis Associates LLC__. She is the lead developmental evaluator for a number of projects with Journalism That Matters and the University of Oregon’s Agora Center. Susskind served as one of the developmental evaluation coaches with Macon Listening Post and One Issue Many Perspectives and conducted the qualitative analysis on which many of the findings reported here are based.

Michelle Ferrier, PhD, is president of Journalism That Matters and a pioneer in developing online communities, digital ethnography, and community engagement for media organizations. She is a journalist and former columnist and has developed engagement technologies and hyperlocal news platforms throughout her career such as,, and __Troll-Busters.com__. Ferrier is an associate professor at the E.W. Scripps School of Journalism at Ohio University, where she conducts __research on online communities__, digital identity, and community engagement technologies. She is a 2016 fellow with the Reynolds Journalism Institute, where she is developing an online community for media innovation and entrepreneurship. Since 2009, she has been exploring the intersection of communities and journalism through articles on

Mike Fancher retired from The Seattle Times in 2008, after 20 years as executive editor and almost 40 years as a professional journalist. Since retirement he has been involved in several roles in journalism education. He was a 2008–2009 Donald W. Reynolds Fellow in the Missouri School of Journalism and Reynolds Chair in Ethics at the University of Nevada in 2011–2012. He was founding director of the University of Oregon’s Agora Journalism Center during 2015–2016. Fancher is a member of the Journalism That Matters board of directors.

Stephen Silha is a freelance writer, filmmaker, facilitator, and futurist. A cofounder of Journalism That Matters, he earlier convened the first symposium on The Media and Philanthropy (1987) and coauthored Good News/Good Deeds: Citizen Effectiveness in the Age of Electronic Democracy (1999). His award-winning documentary BIG JOY: The Adventures of James Broughton screened at 50 film festivals.


We would like to express our deep appreciation to the brave engagement pioneers who allowed us to work and learn with them as they launched the two projects that formed the largest sources of data for this report.

Andrew DeVigal and Camela Raymond, are respectively the Project Director and the Curator of One Issue, Many Perspectives/__Open:Housing__. Andrew DeVigal is also the Chair in Journalism Innovation And Civic Engagement and Professor of Practice at University of Oregon's Agora Journalism Center, and Camela is Communications Coordinator for Portland’s Housing Development Center.

For the Macon Listening Post, Andrew Haeg is the founder of__GroundSource__, and Burgess Brown was Project Coordinator of the Macon Listening Post and is currently Community Manager of the Listening Post Collective.